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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janet Berlind

January 10, 2024

5  out of  5 rating by Janet Berlind
"The team at Mike Testa's agency are top notch - they always treat us like valued customers - remember who we are, address issues quickly and efficiently. We are very happy to work with them."
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Samantha Lewis

December 26, 2023

1  out of  5 rating by Samantha Lewis
"Do not recommend at all prices are always going up and when you try to get it lowered all they tell you is prices are going up nationwide… That’s nice I’ll be shopping else wear you obviously do not care about your customers just the money in your pockets such a shame!!!!"
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Ian Avery

April 15, 2022

5  out of  5 rating by Ian Avery
"I had called State Farm to add another product to our auto insurance. Lauren was very friendly and helpful in finding the right rate for my spouse and I! Would highly recommend this location to others. Thank You!"
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Riley Brooks

April 15, 2022

5  out of  5 rating by Riley Brooks
"I spoke with Lauren on the phone multiple times who was able to get me and my husband a great deal on our car and home insurance. Every time I called she was pleasant. I appreciate being able to call my agent and actually speak to someone and not have to go through prompts."
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Gabrielle Mignault

April 15, 2022

5  out of  5 rating by Gabrielle Mignault
"If you are looking for great customer service with a hometown feel then this is the agency for you! This is the friendliest insurance agency I have ever dealt with. The agents are knowledgable and extremely helpful and I feel reassured that my policies are secure after every interaction and phone call."
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Cindy Porter

April 14, 2022

5  out of  5 rating by Cindy Porter
"I had a wonderful experience with this company. Jessica was the best, friendly and quick to help. I have some of my policies with them and wanted a quote to add more. The quote was done quickly and I look forward to doing more business with them"
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Joardyn McDaniel

April 5, 2022

5  out of  5 rating by Joardyn McDaniel
"Caitlin has been nothing short of amazing. She answers all of my questions in a quick and professional manner!!"
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JoAnn Currier

August 12, 2021

5  out of  5 rating by JoAnn Currier
"I saved $600 a year on my car insurance for full coverage they even cover rental cars and 0 pay for a new windshield"
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Laurie Morris

July 7, 2021

5  out of  5 rating by Laurie Morris
"Melissa From State Farm was very kind and curtious and she answered all of my questions. I'm so excited to start my new policy with State Farm"
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Jonathan Bonanno

June 24, 2021

5  out of  5 rating by Jonathan Bonanno
"Sarah from Michael Testa - State Farm Insurance in Laconia is Amazing!! She makes the insurance process effortless with her prompt responsiveness and professionalism. I would recommend this agency to anyone looking for a great insurance experience in the New Hampshire area."
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Danielle Cash

March 25, 2021

4  out of  5 rating by Danielle Cash
"I have had State Farm periodically since I received my driver’s license 20+ years ago! They are always my go to company!!! I couldn’t be more pleased with the timely response to my newest inquiry. Thank you Caitlyn!!!"
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Roanna Cameron

February 3, 2021

5  out of  5 rating by Roanna Cameron
"Caitlyn was my agent and she was fast and professional and super helpful ! Thank you for you outstanding service!"
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Carissa Nason

January 21, 2021

1  out of  5 rating by Carissa Nason
"Every time I attempt to contact I never receive help. Kristin was the only one in this office who was amazing! Very upset with my recent interactions."
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Molly Rose

January 15, 2021

5  out of  5 rating by Molly Rose
"I was lucky enough to work with Caitlyn on enrolling with State Farm for a low rate on my auto insurance. She is incredibly pleasant and personable. I’m grateful for customer service such as hers. It makes the experience stress free and easy. Thanks Caitlyn!"
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Tammy Mooney

December 15, 2020

5  out of  5 rating by Tammy Mooney
"My daughter recently go her license, I added her to my insurance through a different provider. I knew that would be a significant increase but was not expecting it to go from $80.00 in November to me being told my policy had increased to $296.00 per month and that $592.00 would be automatically withdrawn on 12/20/20 ~ that is 5 days before Christmas and certainly not an amount I could fit into my budget. I contacted several other insurance companies and Caitlyn at State Farm came in with the lowest quote. Prior to me accepting the offer, Caitlyn was very understanding and patient with all my inquiries - I have limited availability to respond to emails during the day, she did not hesitate to correspond with me on a weekend after receiving a Friday night after hours response from me and I was offered the same and more than I had currently been receiving on my now previous policy for less money. I truly appreciate the wonderful customer service I received and look forward to doing business with State Farm!"
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T Taylor

November 23, 2020

5  out of  5 rating by T Taylor
"I personally struggle with anxiety, and when I needed to communicate entirely via email to set up a 2nd car on my insurance and add condo insurance, Caitlyn Hoffacker was amazing! She explained everything, was patient as we detailed information back and forth. Honestly, cannot express how impactful that is for someone like me. A lot of places demand phone or in person interaction, and for people like me, it can be terrifying. Again, she was amazing and I would recommend her and the rest of the team hands down!"
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Robert Russell

October 20, 2020

5  out of  5 rating by Robert Russell
"It was very easy and the agent got us a great deal with home and auto. I wish I had transferred soon I would have saved a lot of money."
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Debbie Massetti

October 8, 2020

1  out of  5 rating by Debbie Massetti
"I paid for I'll be insurance on August 26th I paid full year and canceled it on August 30th... And as of today on October 8th I'm still waiting for my refund.. all they keep saying is underwriting has it"
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Christopher Parsell

September 5, 2020

5  out of  5 rating by Christopher Parsell
"A great agent and very helpful. Answered all my questions. And saved me a lot of money. I am now paying less than half of what I was paying with the OTHER insurance company. Thank you so much State Farm!"
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Fallone Evans

September 5, 2020

5  out of  5 rating by Fallone Evans
"I spoke with Caitlyn who was absolutely amazing. Not only did she get me the best possible deal doe my auto insurance, but she was very friendly. She went above and beyond to provide the best customer service. Thank you for getting me a great deal!"
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Kellie Smith

September 3, 2020

5  out of  5 rating by Kellie Smith
"I was surprised at the great rate we got for both auto and home insurance. Caitlyn was great and made it very fast and easy to switch over all our insurance! Thank you!"
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Dianne Nye

March 12, 2020

5  out of  5 rating by Dianne Nye
"Amber was great to work with. We just purchased a car and all of the paperwork was done efficiently and in a timely manner. Thanks for making that so easy!"
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Gary Musler jr

December 4, 2019

5  out of  5 rating by Gary Musler jr
"After shopping around because my insurance was extremely high I was getting very discouraged. The very kind people at mikes office were simply amazing. I got what I wanted and more, I now have everything from house toys life with State Farm. Anytime I have questions they are always there to help and quickly. I couldn’t think of a better place to place my trust in then the people at mike testa office. Thank you State Farm and thank you to my agent Alyssa! Plus the app makes my life easy with getting quick access to policy’s and cards."
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Chad Robinson

November 15, 2019

5  out of  5 rating by Chad Robinson
"Alyssa and Amber are world class. Very helpful and informational. If you need anything see them."
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Nick Caiazzo

November 15, 2019

5  out of  5 rating by Nick Caiazzo
"Fantastic customer service! Only company that got back to me so quickly! Very helpful and easy to work with. Extremely happy,!"